Service Designer

Reporting to: Head of FutureGov Australia
Hours: Full time
Based: Sydney, will require travel between states
Salary: Based on skills and experience

As a service designer you will lead a series of live projects designing for public services. Part of a small team of designers and change managers, you will plan and manage a series of projects through the entire design process; from user research to inspiring radical new solutions to testing and refining working prototypes ready to be delivered at scale.

Working inside large bureaucracies can be hard. Large scale public services are the frontline of supporting users’ needs and changing them takes time. Our team of design, tech and change experts work to understand, test and implement new ways of working. Sometimes inside, sometimes outside the system.

You will work with change managers, service leads and experienced practitioners from inside public services themselves, supported by other FutureGov team members. You need to be able to collaborate, know when to challenge and when to listen and avoid being precious about your own ideas.

We’re not fussy about design disciplines. We employ service designers, product designers, researchers, visual people and strategic wizards. You also won’t need to be an expert on technology, just keen to understand how it’s most useful for people. Mainly, you need to be motivated, the right fit and be ready for the challenge.